- Reservation Confirmation & Payments
To Secure and Confirm a Reservation there are currently two options:
5.1 Bank wire transfer in Euros and proof of payment is required by e-mail. Bank transfers outside the European Union or in currencies other than the Euro may have a cost that will be the client’s responsibility. A deposit of up to 100% is required depending on the date of booking and the Package’s particular Terms and Conditions.
5.2 Payment by credit card. In this case a valid credit card with full details is required. The agency may share the client’s credit card details with the hotel.
5.3. After the Reservation is Confirmed, the Agency will issue and send a Confirmation document by e-mail. The Customer shall confirm receipt of the same and in the event of errors or inaccuracies, notify immediately the agency. We will not accept responsibility for errors or inaccuracies, if not notified within 3 days.
- Changes and Cancellations by you
6.1. The Agency will do its best to assist you in case you need to change your holiday program after booking but cannot guarantee that this will be possible. If changes can be made, the customer will be responsible for eventual costs. The agency reserves the right to apply a handling fee of 25€ per reservation plus any charges levied by their partners.
6.2. You may transfer your holiday program to another person who meets the requirements to participate in the holiday program by notifying us at least 7 days before arrival and subject to the hotel’s approval. You and the new Client are responsible for the Program’s costs and for any additional charges arising from the transfer.
B) Cancellations and “No Show”
6.3. There is a non refundable fee of 20% (twenty percent) Plus a variable cancellation fee depending on the date of cancellation and subject to the particular terms and conditions of each Package.
6.4. There will be no reimbursement in case of “No Show”.
- Changes and Cancellations by the Agency
7.1. Unforeseen reasons may lead us to change some of the conditions set out in the holiday program as well as replace a type of accommodation by other of similar category, provided the Client agrees.
7.2. If unforeseen circumstances force us to suspend any services, the Client is always entitled to full reimbursement.
7.3. No reimbursement is due for services which have been put to your disposal, but you have chose not to use.
7.4. The Agency does not expect to cancel any holiday program, however this might eventually happen and we reserve the right to do so. If we need to cancel the holiday program, the Client may alternatively (i) acquire other program available at the Agency with eventual extra charge, if applicable; ii) cancel the holiday with a full refund.
- Force majeure
8.1. The agency cannot be held liable for any case in which a change, alteration or cancellation is due to “force majeure” – events of exceptional or unforeseeable circumstances the consequences of which neither we nor our partners could avoid. These include, but are not limited to, war, threat of war, riot, civil disturbance or conflict, activity or terrorist threat, labour disputes, technical or maintenance problems with transport, machinery or equipment, power outages, fire, flood, droughts, storms, water levels in rivers, acts of God, closure of airports, schedule changes or operational decisions by transport providers.
- Professional liability
9.1. According to the current legislation the responsibility of the Agency is guaranteed by a liability insurance at insurance company Allianz, policy No. 204065733, with a covered amount of 75.000€, with the following guarantees:
(i) Civil liability compensation that can legally lie with the agency for property damage and /or personal injuries caused to Clients or third parties arising solely from acts or omissions of the agency or its representatives as part of their professional activity.
(ii) Assistance in the form of repatriation and assistance from departure to arrival point when, for reasons not attributable thereto, the Client cannot complete the trip.
9.2. The Agency fully contributes to the Travel Guarantee Fund of the Portuguese Tourism Board, in accordance with the applicable law.
- Exclusions and Limitation of liability
10.1. The Agency is not responsible for speculative, false, or fraudulent reservations made by the Client; programs which have been cancelled by the Client; for failures which occur in implementing the program attributable to the Client; faults attributable to a third party unconnected with the provision of the services and which are unpredictable and unavoidable as well as situations due to force majeure resulting from loss, deterioration, theft or theft of luggage; modifications to services as a result of changes in weather conditions, except when it comes to Assistance to Clients coverage (above); accidents due to acts of war, insurrection and terrorism; damage due to sabotage and labour disturbances such as assaults, strikes, riots and “lock-outs”, notwithstanding the provisions in terms of Assistance to Clients coverage; damage resulting from strikes in companies providing the agreed services, notwithstanding the provisions in terms of Assistance to Clients; damage caused by pollution of any kind; damage caused by accidents with means of transport that do not belong to the agency; damage caused by the Client or by third parties outside the provision of benefits; any other damages that do not exclude the actions or omissions of the Agency and its representatives or agents, in connection with their professional activity.
10.2. The Agency’s liability shall be limited to the maximum amount payable to providers of transport services according to the law, including limitations to non body injuries which are limited to five times the price of the services sold.
10.3. The Agency shall not be liable in any way for luggage and other assets that the Client carries whatever the mean of transportation. It is recommended that Clients purchase travel insurance including luggage coverage.
10.4. In the case of subtraction, deterioration or destruction of luggage, Customers must claim immediately in writing with the service provider, keeping a copy of the complaint.
10.5. The Agency is not responsible for any tours, activities, transportation and other services purchased directly by the client and that are not part of the packaged holiday program purchased through the Agency.