Terms & Conditions

Terms & Conditions

Last update: January 2018


  1. Purpose

1.1. These Terms and Conditions establish the general conditions that govern the provision of holiday services organised by Trip for Wellness, a registered commercial brand of a legally established travel agency in Portugal, hereinafter referred as Agency or “we”, in addition to the general information published on the Website and other contracted media.

1.2. The services and products are offered to you under the Terms and Conditions expressed herein. You acknowledge and accept all the terms and conditions set forth. Should you not agree with the Terms and Conditions you should refrain from using this site.

1.3. These Terms are provided in English and Portuguese and the Portuguese version prevails for all legal purposes.

1.4. The Terms expressed herein do not replace any contracts signed between the Agency and its partners for the provision of services by the Agency.

1.5. These Terms and Conditions are in accordance with Decree-Law No. 61/2011, of May 6, in the wording given by Decree-Law No. 199/2012 of 24 August.

  1. Definitions

2.1. The following expressions have the following meanings:

(i) Client – private or corporate entity that acquires services to the Agency; also referred as Customer, Client, “User” or “You”.

(ii) Holiday Programme/ Program – any Package consisting of accommodation and other services described in detail on the website and other media contracted by the Agency.

(iii) Supplier / Partner – hotel entity with which the agency has a distribution contract.

  1. Accuracy and Availability of information

3.1 The information provided on this website is generic and we do not provide any guarantees regarding this site or its contents.

3.2. We regularly check the information provided on this website and other channels, however, we cannot guarantee that the website is free of errors. Information and content displayed may contain inaccuracies and typographical errors, including but not limited to inaccuracies relating to pricing or availability and, as such, do not constitute a contractual obligation.

3.3. We reserve the right to make changes to the information published at any time.

3.4. The Agency is not responsible for information provided by third parties or contained in any other brochures or websites.

3.5. Although we do everything possible to ensure that the website is available 24 hours per day, we cannot guarantee that it will be available at all times.

3.6. The Agency is not liable, directly or indirectly, for any damage resulting from or in any way related to the use of this website. 

  1. Reservations

4.1. Programs are subject to availability/ confirmation and to particular Terms and Conditions. Programs inclusions are non-refundable and unbreakable.

4.2. The booking process can be initiated through the forms that are on the website, by email or phone. All advertised prices are per person, based on double/ sharing or single occupancy (unless otherwise stated), are in Euros and include mandatory legal fees (VAT).

  1. Reservation Confirmation & Payments

To Secure and Confirm a Reservation there are currently two options:

5.1 Bank wire transfer in Euros and proof of payment is required by e-mail. Bank transfers outside the European Union or in currencies other than the Euro may have a cost that will be the client’s responsibility. A deposit of up to 100% is required depending on the date of booking and the Package’s particular Terms and Conditions.

5.2 Payment by credit card. In this case a valid credit card with full details is required. The agency may share the client’s credit card details with the hotel.

5.3. After the Reservation is Confirmed, the Agency will issue and send a Confirmation document by e-mail. The Customer shall confirm receipt of the same and in the event of errors or inaccuracies, notify immediately the agency. We will not accept responsibility for errors or inaccuracies, if not notified within 3 days.

  1. Changes and Cancellations by you

A) Changes

6.1. The Agency will do its best to assist you in case you need to change your holiday program after booking but cannot guarantee that this will be possible. If changes can be made, the customer will be responsible for eventual costs. The agency reserves the right to apply a handling fee of 25€ per reservation plus any charges levied by their partners.

6.2. You may transfer your holiday program to another person who meets the requirements to participate in the holiday program by notifying us at least 7 days before arrival and subject to the hotel’s approval. You and the new Client are responsible for the Program’s costs and for any additional charges arising from the transfer.

B) Cancellations and “No Show”

6.3. There is a non refundable fee of 20% (twenty percent) Plus a variable cancellation fee depending on the date of cancellation and subject to the particular terms and conditions of each Package.

6.4. There will be no reimbursement in case of “No Show”.

  1. Changes and Cancellations by the Agency

A) Changes

7.1. Unforeseen reasons may lead us to change some of the conditions set out in the holiday program as well as replace a type of accommodation by other of similar category, provided the Client agrees.

7.2. If unforeseen circumstances force us to suspend any services, the Client is always entitled to full reimbursement.

7.3. No reimbursement is due for services which have been put to your disposal, but you have chose not to use.

B) Cancellations

7.4. The Agency does not expect to cancel any holiday program, however this might eventually happen and we reserve the right to do so. If we need to cancel the holiday program, the Client may alternatively (i) acquire other program available at the Agency with eventual extra charge, if applicable; ii) cancel the holiday with a full refund.

  1. Force majeure

8.1. The agency cannot be held liable for any case in which a change, alteration or cancellation is due to “force majeure” – events of exceptional or unforeseeable circumstances the consequences of which neither we nor our partners could avoid. These include, but are not limited to, war, threat of war, riot, civil disturbance or conflict, activity or terrorist threat, labour disputes, technical or maintenance problems with transport, machinery or equipment, power outages, fire, flood, droughts, storms, water levels in rivers, acts of God, closure of airports, schedule changes or operational decisions by transport providers.

  1. Professional liability

9.1. According to the current legislation the responsibility of the Agency is guaranteed by a liability insurance at insurance company Allianz, policy No. 204065733, with a covered amount of 75.000€, with the following guarantees:

(i) Civil liability compensation that can legally lie with the agency for property damage and /or personal injuries caused to Clients or third parties arising solely from acts or omissions of the agency or its representatives as part of their professional activity.

(ii) Assistance in the form of repatriation and assistance from departure to arrival point when, for reasons not attributable thereto, the Client cannot complete the trip.

9.2. The Agency fully contributes to the Travel Guarantee Fund of the Portuguese Tourism Board, in accordance with the applicable law.

  1. Exclusions and Limitation of liability

10.1. The Agency is not responsible for speculative, false, or fraudulent reservations made by the Client; programs which have been cancelled by the Client; for failures which occur in implementing the program attributable to the Client; faults attributable to a third party unconnected with the provision of the services and which are unpredictable and unavoidable as well as situations due to force majeure resulting from loss, deterioration, theft or theft of luggage; modifications to  services as a result of changes in weather conditions, except when it comes to Assistance to Clients coverage (above); accidents due to acts of war, insurrection and terrorism; damage due to sabotage and labour disturbances such as assaults, strikes, riots and “lock-outs”, notwithstanding the provisions in terms of Assistance to Clients coverage; damage resulting from strikes in companies providing the agreed services, notwithstanding the provisions in terms of Assistance to Clients; damage caused by pollution of any kind; damage caused by accidents with means of transport that do not belong to the agency; damage caused by the Client or by third parties outside the provision of benefits; any other damages that do not exclude the actions or omissions of the Agency and its representatives or agents, in connection with their professional activity.

10.2. The Agency’s liability shall be limited to the maximum amount payable to providers of transport services according to the law, including limitations to non body injuries which are limited to five times the price of the services sold.

10.3. The Agency shall not be liable in any way for luggage and other assets that the Client carries whatever the mean of transportation. It is recommended that Clients purchase travel insurance including luggage coverage.

10.4. In the case of subtraction, deterioration or destruction of luggage, Customers must claim immediately in writing with the service provider, keeping a copy of the complaint.

10.5. The Agency is not responsible for any tours, activities, transportation and other services purchased directly by the client and that are not part of the packaged holiday program purchased through the Agency.

  1. Complaints

11.1. To be considered, complaints have to be presented in writing within not more than 20 days after the end of the provided services.

11.2. To be considered, complaints need to have been communicated to the partners/ suppliers of the services (hotels, therapists, etc.) during the course of the Program/ stay and proof documents of the occurrence have to be requested.

11.3. Failure to timely inform and deliver occurrence documents dismisses the Agency of any responsibility.

11.4. In case the Client feels the contracted holiday services were not delivered he may, under the legislation in force, present the respective complaints to the Portuguese Tourism Board within 20 days after the end of the stay.

  1. Travel insurance

12.1. The Holiday program bought through us does not include travel insurance and it is your responsibility to ensure you have adequate insurance to cover your specific needs. Such insurance should ideally be valid from the date of booking, be valid throughout the holiday period and financially cover any eventual loss for travel and stay, cancellation, alteration, accident or problems related to health.

  1. Documents

13.1 It is the Client’s responsibility to have its personal documents in order, including identity cards, passports, visas, health documents, vaccination’s certificate, possible military documentation, authorization for minors to travel and other documents necessary for travelling.

13.2. The Agency is not responsible in any case if visas or permission to enter the country are not granted.

  1. Business hours

14.1. The Agency operates Monday to Friday from 9:00 to 18:30. There is no contact for emergencies 24 hours a day. If an emergency occurs outside office hours the Client may send an email or leave a voice mail and will be contacted with as soon as possible.

14.2. The services are closed on the 25th of December and 1st of January.

  1. Personal Privacy and Data Protection

15.1. All data collected is entirely confidential and is intended for service operations. The Agency may share Client data with its partners and suppliers for reasons related to compliance with the service, pre-arrival reading material, specific information constraints or personal preferences related with the reservation/ booking.

15.2. In order to comply with legal obligations such as accounting and fiscal, according to national laws, same of your data may be shared with the legal entities.

15.3. In order to promote and improve our offers we may send you occasional marketing e-mails from which you can unsubscribe at any time.

15.4. You have the right to access, change and delete your personal data held by the Agency.

  1. Jurisdiction

16.1. These Terms and Conditions are governed by Portuguese law and are subject to the exclusive jurisdiction of the District Court of Lisbon.


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© Copyright 2016 by Trip for Wellness - Agência de Viagens registada no Turismo de Portugal, RNVAT nº 6086

© Copyright 2016 by Trip for Wellness - Travel Agency License Nr. RNVAT 6086

Turismo de Portugal